No. The jump should be clean when you get it. Spartan Inflatables cleans and disinfects after every rental. Our units are currently brand new and we are trying to keep them in the best shape as we can. As you are signing paperwork, you will often see another employee wiping down the inflatable to ensure it is perfect.
Yes. All orders require a 25% credit card deposit. If you cancel your order up to 2 days prior to your rental date, you will be given a rain check that is good for 1 year. If you cancel the day before or the day of your event, you will forfeit the complete amount paid. If we have weather issues that day, we can move the date. We will need to make the decision to change the date the day before the event, no earlier or later.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. However, if damage occurs due to failure to follow our safety rules or negligence, (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower, etc. which can cost thousands of dollars. We want to avoid this situation for your sake and ours. This is why we have you sign and initial on all of our safety rules, so you can be the trained operator.
If you have any other questions, please feel free to call us any time at: 251-333-6400

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